Holidays notice
We are on holidays from 18th of May until 4th of June. This time we will be cycling around the Cévennes.
We’re taking it easy for a while, and hope you’ll be patient too. During our holiday, our replacement Tessa will send chocolate once, on May 31, and then probably not all orders will be able to be shipped at once.
You can order, but only do so if you are happy with the chocolate being delivered after June 4.
Or the other way around: don’t order during our holiday if you’re in any hurry.
We also read email now and then, but we won’t be quick to do so either – we are hopefully mainly busy climbing cols and enjoying the beautiful nature.
It may also have become warmer after June 4, at temperatures towards 30 degrees we cannot ship (the chocolate would otherwise melt) so there is also a chance that it will take even longer. We will of course keep you informed by email.
How does delivery work
Do you live in the Netherlands? Then we have several options including delivery by bicycle,pickup or regular mail.
Do you live abroad? We send our parcels by dutch package mail (Postnl).
We can ship to any European (EU) country – and then you can order directly from the site. We can ship around the world but then it’s best to mail us
Important notice in advance: to pick the order and before we start sending it to you can take some time. Sometimes we send it on the same day you order but it can also take up to a couple days to start sending your package.You can always count on a personal message about your order status. We are no Amazon.com and don’t have a big distribution centre. If you are in a hurry, send us an email first.
Delivery
- Package delivery within the Netherlands € 2,95
- By bicycle in NL – € 2,95
- To Germany or Belgium €5,95
- Other EU countries – €5,95-€24,95 see below.
- Outside EU – email us!
We do ship all over Europe, for a fixed price – see below.
We can not accept credit card payments and require payment before shipping (paypal or bank transfer) – shipping outside Europe is expensive so we can also try to help you find a more local option.
Shipping costs
The costs for shipping are always a fixed amount, no matter how small or big your order is.
€ 2,95 – Netherlands
€ 5,95 – Germany and Belgium
€ 12,95 – France, Italy, Spain, Luxemburg, Austria
€ 14,95 – Finland, Sweden, Slovenia, Czech Republic
€ 18,95 – Ireland, Denmark, Romania, Portugal, Poland, Slovakia
€ 24,95 – Greece, Hungary, Cyprus, Lithuania, Estonia, Croatia, Cyprus, Canary Islands
Returning: (dutch notice)
Je hebt het recht je bestelling tot 14 dagen na ontvangst zonder opgave van reden te annuleren. Je krijgt dan het volledige orderbedrag inclusief verzendkosten gecrediteerd binnen 14 dagen mits je de artikelen in goede staat retourneert. Enkel de kosten voor retour van jou thuis naar de webwinkel zijn voor eigen rekening. Indien je gebruik maakt van je herroepingsrecht, zal het product met alle geleverde toebehoren en – indien redelijkerwijze mogelijk – in de originele staat en verpakking aan ons geretourneerd worden binnen 14 dagen na aanmelding van het retour. Om gebruik te maken van dit recht kun je contact met ons opnemen via info@chocoladeverkopers. Wij zullen vervolgens het verschuldigde orderbedrag binnen 14 dagen na aanmelding van je retour terugstorten.
Voor de duidelijkheid: dit is puur het herroepingsrecht. Je kunt de bestelling herroepen zoals hierboven omschreven. Dit gaat dus bijvoorbeeld niet om repen waarvan je al gegeten hebt.
A couple questions we like to answer in advance:
Why no free delivery when i order more than x?
It’s quite simple: sending packages isn’t free. It’s actually quite expensive. That’s just the way it is. Yes, we could make every bar a bit more expensive, and pretend like we don’t charge you for shipping that way – which is the custom way to go for most webshops nowadays. We prefer keeping the costs clear and simple. If you come to our store it will cost you either gasoline or effort for your muscles. If we send the package it will cost us a box, a lot of stampes and time.
Do you send chocolate to my country?
We can ship across Europe, and on request also elsewhere.
See the shipping price for your country see the checkout. If you want to order and your country is not listed in the checkout please contact us by email so we can tell you more, calculate shipping, etc.
Even if you live outside of Europe we might be able to help but we prefer directing you to a (web)shop a bit nearer to you – also because shipping outside Europe is quite expensive which means small(ish) orders are not really worth it if you live outside EU.
Note: for Spain the Canary Islands are in a seperate shipping zone. Other exceptions may also apply. Ordering from there only possible on request and with extra shipping.
We mainly ship within the Netherlands, but you can order from any European country.
If you live abroad, we are also happy to help you find a local (web) shop in quality chocolate – but of course also nice if you order from us!
You can enter your order on the site from all European countries. Outside the EU you can send an email.
Please note: in principle we do not deliver to companies abroad. We are a webshop for consumers and designed accordingly. We can not deliver with intra-Community delivery. Ordering is therefore fine, but then the delivery is private and therefore including VAT. Need info? Send an email.
For all orders outside of NL/Germany/Belgium we ask for advance payment.
Do you guarantee the chocolate will reach me all in one piece?
Most definitely not. Chocolate is VERY FRAGILE. We do always pack the chocolates with the utmost care. A cardboard box with filling material. This is the best way to send chocolate and most of the time the chocolate will reach you in perfect condition.
However, we have learned that now and then in the shipping process the package will be handled quite roughly, or just plainly dropped from 1.5 meters. The consequence: broken bars. It won’t taste any less, but it might be good to know – this can happen sometimes.
